Hi everyone!
Please take a look at below description of the problem and I really hope that you will be able to help me out or at least give some ideas to check.
1. Issue case:
One of the modules cannot be completed as it get stuck on slide before quiz (the blockade occurs always occurs on such slide).
2. Issue lead-in:
- Using Captivate 6;
- Published in SCORM 1.2;
- Training consist of 6 modules;
- Modules 1;2;5 contain quiz slides;
- Sequence of completing the modules is free.
3. Issue chronology:
- Issue first encountered by client, where he got stuck on module 5 on slide before quiz during completing modules in sequence: 1;2;3;4;5;6;
- We've generated the problem as well in the same sequence;
- We've came up with the idea of placing the 'Next' button on slide before quiz in module 5 so the client would have tool to force the jump to the quiz;
- We've tested the 'Next' button and from till that moment our side cannot generate the problem - as you surely guess - our client despite the 'Next' button still cannot proceed to the quiz - the button simply does not work for him;
- During testing we've also found out that the sequence also matters - as said in point 2.4, the quizzes are configured in module 1;2 and 5 - client went through training from the end to the beginning (6;5;4;3;2;1) - the module 5 was completed without problem, but he got stuck on module 1 on slide before quiz ('Next' does not work).
4. Tests run and results:
- configured 'Next' button in modules 1;2 and 5 on slides before quizzes
result: provider till that moment provider cannot generate the stuck, client still gets stuck;
- client went through the training in diffrent sequences - sequence came up to have influence
result: some parameter gets 'filled up' and does not want to let client to move forward
- Sequence 1 (1;2;3;4;5;6) - got stuck on module 5;
- Sequence 2 (6;5;4;3;2;1) - got stuck on module 1.
- as the client works on highly secured network - we've asked him to test the training via external internet connection - unfortunately, the stuck still occured using sequence 1
result: the problem is not hidden within the internet connection;
- applied widget and withdraw 'Next' button (http://captivatedev.com/2012/09/26/adobe-captivate-6-0-free-widget-tim e-based-actions/) with hope that it will force the training in sequence 1 to jump to quizzes - internal testing showed that stuck problem still exists
result: the widget does not solve our problem;
- organised 'work around' as evading solution: after completing 3 modules, user will exit the training, then re-enter and continue with other modules without problem - assumption was to clear the 'filled up' parameter
result: client completed 3 modules, exit the training, even reset the computer, re-entered the training and the stuck still occured
5. Sum up:
The training stucks always on slide before quiz.
The place of stuck (module 5 or module 1) depends on sequence - suspect that some parameter 'fills up' and starts to block.
The problem results in denying the completion of one of the modules - user won't be able to complete the training.
PLEASE HELP!