The software I'm trying to install neo-speech on is Captivate 6. I'm an enterprise user and when I ran the installer, it appeared to install successfully but the option to use it is not inside of Captivate as when I use the dropdown for "speech to text" the option for the new content is still missing. I phoned my help desk and they removed and re-installed all of the applications but that did not help either. I was advised to get in touch with you to hopefully find a solution that they can use to fix this problem.
Is this a known issue? If so, I would like to know how to fix this as I can't find any information online.
Thanks,
Wanda