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Can't open Captivate 6.0 subscription and can't upgrade to Captivate 7.0

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I just tried to open Captivate 6.0 and it is asking me to license the software, per usual.  I'm on subscription.  Normally clicking the License This Software button logs me in with my user account.  Because of the upgrade to 7.0, it now stops at a page requiring a serial number.

 

I can't upgrade to 7.0 because I am on 10.6.8 (Mac) and that's as high as I can get on OS because of my MacBook version.

 

WTF Adobe???  I have a deadline of tomorrow and need to use your software -- which I have paid for!!!

 

Have been on hold waiting for Adobe Captivate product team for 55 minutes (and going) now.

 

You guys had better sort this out.  This is ridiculous!

 

Also... backwards compatability is kind of essential.  i.e., saving a Captivate file to a previous version so that co-worker, client, etc can open it if they have a previous version (even InDesign has this... not as easy as Photoshop or Illustrator, but you can still do it at least).  Can you please make that a high priority???  Thank you.


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