Thank you for your continued help.
- I had not yet tried clearing the cache - after I did (twice) the end result was still the same.
- Refreshing the preferences folder sounds like something we are willing to try, but I was wondering if there were step by step directions for this process in Captivate 6? This link does not allude to any direction within Captivate 6. .http://helpx.adobe.com/captivate/kb/troubleshoot-unexpected-behavior-c aptivate-4.html
Thanks.