I am in IT field support for an enterprise. We have a user with a laptop who has Adobe Captivate 5.5 installed. It was installed using a SMS package with the enterprise license built in the package. Every month or so she starts getting the "Activation Required" screen and can no longer use Captivate. We have to un-install then re-install Captivate 5.5. It's possible she may have once had Captivate 5 installed. We have done this about 6 times so far and now I'm looking at completely replacing the laptop with one that's freshly loaded. It's possible she may have once had Captivate 5 installed. We have a proxy and are not able to activate software online.
Is there any solution to this other than replacing the laptop completely? The replacement would take hours.
Thank you