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Captivate 6 Certificate Interaction Printing Error

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I have read a few forum discussions about the prinitng problems associated with the Certificate Interaction in Captivate 6. I am having similar experiences whereby I can generate a certificate with the users specific information. However when they use the print option it clears all of that data and only prints a blank certificate. Has anyone found a fix or know a way around this? I tried the print widget but it would only print a small chunk of the page. I have afairly urgent need for this and could really do with some advice.

 

Also on a side note, how do I create and tie a text box to the User Name field in the Certificate. I cant find any variables that are created with it. So cant see how to control it. At the moment im using the "Other" variable in the widget to pull through a name.

 

Any help woudl be greatly appreciated. I feel so frustrated as im so close but seeminlgy so far.

 

Jay


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