Hi there,
Welcome to Adobe Community.
It seems you are using Captivate 6.
Also try the below steps to recreate the preferences and try again to insert the interaction:
Close Adobe Captivate.
Locate the preferences folder:
- Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 6 folder
- Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 6 folder
- Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 6 folder
Rename the Adobe Captivate 6 folder.
Restart Adobe Captivate. A new configuration folder is automatically created.
Now try to insert the interaction again.
Thanks!