So the issue is that you're using Captivate to record this SAP application, right?
And it is not, by default, capturing 'pop-up screens', correct?
Are you aware you can force Captivate to take a screenshot by pressing the PrintScreen key?
We tend to just do that by default any time we're clicking a drop-down menu, or something that's going to result in a change on the page...just to be sure we get a capture of the change.
It's easy to discard repeated captures once the recording is done...
So if you've not tried to use PrintScreen to manually force a screenshot, try that...does it help?
If you HAVE tried that, you're saying you hit they key and...it takes a screenshot but the pop-up is not displayed, or something bizarre like that?
-E