In all likelihood there is something about the format of the MP4 output from your video converter that is not acceptable for Captivate even though it may play quite well in some other app. If you have Captivate then you should also have the Adobe Media Encoder application. Look for it in your Programs menu. Open this app and pull your MP4 into it then output again as an MP4 but with a different name. Since this AME application is from Adobe it should format the MP4 to be compatible with Cp.
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